selected work
Signals worth tracking.
Systems architecture, business processes transformation, and the occasional lecture – each one a system I helped read, model, or steer.
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01
HR Process Transformation
During a digital transformation at one of Poland's largest banks by assets, my team redesigned a regulated HR process end-to-end. The goal was to make it laminar, transparent and predictable – a system employees recognise and a workflow that no longer requires chasing.
Solution Effect Redesigned notifications and task communication +50% of tasks completed on time Introduced responsive, role-aware UX App rated 4.5 / 5 by ~5,000 employees Gave HR BPs and managers direct control over flow −75% operational load on process owners Simple, transparent, so much better than the previous system
— opinion from an anonymous survey -
02
Marketing and SEO strategy
Worked with education-sector businesses to accelerate revenue growth and tighten sales operations. Streamlined workflows to cut operational overhead, returning owners' attention to decisions that move the business. Designed end-to-end CX flows and coached client-facing teams on PR execution and customer relationship management.
Solution Effect Google Rating actions Number of ratings increased 4-5 times; improved customers trust Introducing Google Workspace Improved file and task management, -50% operational load Marketing strategy based on trust Three new contracts with medium and large enterprises during the campaign A noticeable step up. For the first time, I feel like I'm working with someone who actually moves the business forward.
— owner of the company